Technical Support and Other Assistance
To Get Assistance
Two levels of assistance are available to Boise State students,
faculty, and staff:
- Qualtrics Technical Support (including Self-Guided Online Help)
- On-Campus Support (Peer Assistance)
NOTE: The Boise State Office of
Information Technology provides no assistance for Qualtrics users. On-campus support is provided by volunteers; therefore, we ask that you
attempt to answer your questions at the first level (Qualtrics Technical Support) before
moving on to the second level (On-Campus Support).
Level One – Qualtrics Technical Support
Phone support is available at 1-800-340-9194. For e-mail support, contact support@qualtrics.com.
In addition to
a standard topic- or search-based help system, the Qualtrics website
offers an
extensive set of online resources called Qualtrics Survey
University.
- Video Tutorials walk you through creating,
distributing, and editing surveys as well as viewing the results and
importing the results into SPSS.
- Research Articles address a broad range of
topics, including survey design, data analysis,
and developing different types of surveys for a number of different
topics such as Satisfaction, Customer Retention, Whistle Blower, or
Training Evaluation.
- An Extensive Library of surveys by topic area,
question, and graphics enable you to copy whole surveys or parts of
surveys and adapt them to your own uses.
Level Two – On-Campus Support (Peer
Assistance)
Members of the Qualtrics@BoiseState Users' Group and other
volunteers provide peer-based support for staff and faculty users
at Boise State. Students should request assistance from faculty they
are working with or from Qualtrics User and Technical Support. For more information about the Users' Group, or to volunteer to provide peer assistance,
please contact Rob
Anson.
- Survey Design Assistance Questions about
effective design of surveys,
questions, samples, etc. that are relatively
independent of Qualtrics-specific
features. Contact: Marcia
Belcheir, Phil
Kelly, Ted McDonald,
or Carole
Nemnich.
- Qualtrics User Assistance Questions about Qualtrics features and how
features are applied, technical problems, requests
for changes to forward to Qualtrics, and account-maintenance requests. Contact: Rob
Anson or Debi
Reininger.
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